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Privacy

Privacy Policy

Welcome to Dutch Clocks! This Privacy Policy explains how we collect, use, and protect your personal data on www.dutch-clocks.com in compliance with the GDPR and other applicable laws.

1. Data We Collect

a) Automatic Data (Browser Information)

When you visit our site, we (via BigCommerce) automatically collect:

  • IP address

  • Device type (e.g., mobile/desktop)

  • Approximate geographic location (country/region)

  • Pages/products viewed, session duration

  • Referral source (e.g., Google, social media)

Purpose: Improve website performance, analyze trends, and personalize your experience.

b) Contact Information

When you use our contact form, we collect:

  • Email address

  • Name (optional)

  • Message content

Consent: You must explicitly agree to this processing before submitting the form.
Retention: Deleted after 2 years or upon request.

c) Order Information

For purchases, we collect:

  • Full name, email, phone number

  • Shipping/billing address

  • Payment details (processed securely by PayPal/Stripe)

Shared with:

  • BigCommerce (platform)

  • Shipping carriers (e.g., DHL, PostNL) – only necessary data (name, address, phone)

  • Payment processors (no access to full credit card numbers)

2. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (to fulfill orders)

  • Legal obligations (e.g., tax records)

  • Consent (e.g., contact forms, newsletters)

3. Data Security

  • BigCommerce is PCI-DSS compliant and participates in the EU-U.S. Data Privacy Framework.

  • Payments are encrypted; we never store full credit card numbers.

  • Data breach protocol: Notify affected users within 72 hours if risk is confirmed.

4. Third-Party Services

We use:

  • Google Analytics (anonymized IPs) – [opt-out via browser settings]

  • PayPal/Stripe – See their privacy policies:

5. Your Rights (GDPR)

EU/UK residents may:
✅ Access, correct, or delete personal data
✅ Restrict or object to processing
✅ Request data portability
✅ Withdraw consent (e.g., unsubscribe from emails)

To exercise these rights, email us at lixusvintage@outlook.com or use your account dashboard. We respond within 30 days.

6. Data Retention

  • Orders: 7 years (tax compliance)

  • Contact forms: 2 years

  • Inactive accounts: Deleted after 3 years

7. Changes to This Policy

Updates will be posted here. Material changes will be notified via email (if subscribed).

8. Contact Us

For questions or requests:
Email: lixusvintage@outlook.com

Address: Box G8897, Verdunplein 17, 5627SZ Eindhoven, Nederland

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